Sweet Celebrationz L.L.C.
Terms & Conditions
Our Mission is to provide you with the best cupcake design possible. Please keep in mind that we are creating custom baked goods. It is very important to ask as many questions as necessary to ensure that what is agreed upon is understood. No question or concern is trivial to us. The end result will never be absolutely perfect, however, we will do our best to provide you the design you have envisioned and requested to the best of our ability.
All our cupcakes are exclusive, bespoke and made to order. You can either choose a design from our catalouge or propose something completely different that you like. Our cupcake floral arrangements are customizable and if you desire, we can change colors and flowers to compliment the theme of your celebration.
Our floral cupcakes are 100% hand-made with intricate delicacy and love. As in nature ,no two flowes are similar – the flowers shown in catalogue are an example of what we can craft for you. Your order can be guarateed to be 95% similar to the picture shown.
We are restricted to the availability of colors and non edible decorations like pots, artificial leaves, and ribbons. We always source the best ingredients and materials, to make the product as close as possible to the products shown in our image gallery. However, it is not always possible to produce a 100% identical product – and if some materials are not available, you will be informed at the time of booking an order.
Rest assured, we love our product and make every effort to present it in the best possible way.
Consultations and Cake Tasting
Consultations are by appointment only. Cupcake tasting will be provided on request only on large orders. No decorations are added to the cupcakes unless discussed ahead of time.
Allergy and Special Dietery Requirements
Dairy or Eggs: Our products contain dairy, eggs and other allergens. If you have an allergy to these or other allengens, please contact me personally to discuss your requirements.
It is your responsibility as buyer of our product to notify your guests of the risk of allergy from dairy or eggs, and you agree to hold us harmless for allergic reactions.
Our facility is not guarenteed as 100 % nut free.
Our cupcake flower bouquets are arranged using skewers, crepe paper, styrofoam and cardboard circles which are non edible . Artificial leaves and buds are used for decorative purposes only
Best Before Date
All cupcakes are baked fresh everyday and are best consumed on the day, or within 1 or 2 days of delivery. For large orders, preparations need to be made ahead of the day of delivery. To maintain freshness of our cupcakes they might be baked just a day before the delivery date.
All cupcakes are baked from scratch with simple, wholesome and honest ingredients. We strongly believe in not using chemicals that increase shelf life . We love to serve you what we would serve to our own family!
Please note that to maintain flavour and freshness, cupcakes should be keep in a cool and air conditioned room (15-25 degrees Celcius) and should not be hit by direct sunlight.
to be discussed…..
Collection and Delivery
As part of our service we can offer personal delivery, however, as we can only carry out a limited number of deliveries per day, please contact us to check the availabity for a special order quotation.
Delivery charges are applied based upon delivery distance. Deliveries within Dubai and Sharjah are charged at AED 50. Deliveries outside Dubai & Sharjah are charged at AED 100. A 30% additional fee is charged for deliveries made on a Friday or on a public holiday.
Please note that if the order is collected (pick-up), the full responsibility for the safety of the cupcake bouquet is with the client and Celebrationz will not be responsible for any damage of the bouquet that may occur after it has left the shop.
Please note also that although Celebrationz takes every precaution necessary to ensure that the cupcakes are delivered on time and in good condition, we cannot take responsibility for the damage of the cupcake bouquet due to an accident or poor road condition (i.e. gravel roads, pot holes etc.)
Please inform us 2 days before the due date for cancellation of your orders so that we can refund the full amount of your payment. After this period a cancellation fee of 50% will be applied.
If you have any comments or concerns regarding the cupcakes please notify us on delivery so that we have the opportunity to fix in time for your event. If you are unavailable then the event manager/venue organizer will be responsible for checking the conditions of the cupcakes.
The delivery charges on weekends will be charged extra AED 10 for Dubai and AED 30 for Out of Dubai (UAE)