Terms & Conditions
Terms & Conditions
Refunds / Exchange Policies
- Due to the time-consuming, handcrafted nature of our items, we can only provide refunds or exchanges for cupcake/cake orders in limited circumstances. It is our aim and priority to ensure product quality to our delighted consumers. In the event of our error, we will always try our best to keep our customers satisfied.
- The refund policies are applied to only those orders for which a payment has been made to the Sweet Celebrationz. In order to ensure provision of in-time delivery and quality of Cupcakes and other items, we accept only those orders that are possible to process according to the requirements of the customers and in the time allowed keeping our production capacity, as each order is hand crafted.
- If a customer cancels an order, at least 2 days (48 hours) before the actual delivery of the order, 90% of the payment money is returned to the customer; refunds will be made back to the Credit / Debit Card used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
- If a customer cancels an order, within 24 hours of the actual delivery of the order, no part of the payment money is refunded. This is due the fact, we initiate pre-preparations 24 hours in advance.
- If a driver delivered your order and you discovered some fractures or changes in the design you requested for after receiving and inspecting it, please take a picture of the product and notify the driver as well as call us on our official number (+971502221880) at the same time so we can discuss the issue further.
- Once the product is delivered to the customer and accepted, we don’t accept returns, however, if there are any baking or manufacturing issues, we can refund either full or in part, depending on the matter brought to the notice of the business within 6 hours of delivery of the product to the recipient.
- Our return policy is very strict, as we prepare Cupcakes on special orders and once those are delivered, we are not sure about the condition the items are kept, which can impact taste and freshness of the product.
- Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
- Before you enjoy the cupcakes/cake, please be mindful of all non-edible things and decorations from cakes that could be used for decoration or modeling: wooden toothpicks, bamboo sticks, plastic accessories, and so on. Our organization is not responsible for any damage caused by it.
- The items you order can only be delivered to the delivery address you specified to us at check-out, or picked up from one of our store as requested, within a time frame that we will advise you of in the Order Confirmation.
- In situations of unforeseen circumstances and issues beyond our control, the delivery timing will have to be amended and the customer will be updated accordingly with our sincere apologies.
- The timings are tentative and we try our best to achieve them.
- If you are unable to pick your order from our shop within the given day/time slot, we will hold your ordered items for collection by you for 24 hours, or upon payment of the delivery charge by credit card, we may be able to arrange delivery to you within our delivery time slot and delivery zone within the next 24 hours (subject to delivery availability).
Method used for delivery
- We use third party services for delivery of orders. To keep the cupcakes in best condition, temperature-controlled delivery vehicles are used.
- We deliver to all parts of Emirates of UAE; Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah, Fujairah, Umm al Quwain.
- Our standard delivery fees are: AED 25.00 to all Dubai areas and AED 65.00 to all other Emirates.
- The delivery fees are calculated at checkout point of your order placement.
- Note that: Delivery fees and timings are subject to change especially during public holidays and other national celebration days.
NOTE: Orders to be delivered to Dubai areas should be placed before 06:00 pm for same-day delivery
- Orders to be delivered to other Emirates should be placed before 12:00 noon for same-day delivery or orders will be delivered the next day
The standard delivery timings are:
- For deliveries to Dubai
Deliveries are made on following time slots: 10:30AM-3:00PM | 3:00PM -9:00PM
- For deliveries to Ajman and Sharjah
Deliveries are made on following time slots: 11:00AM-7:00PM
- For deliveries to Abu Dhabi, Al Ain, Ras Al Khaimah, Fujairah, Umm al Quwain
Delivery time: 5:00PM – 10:00PM.
Information Gathered by https://sweetcelebrationz.com/
https://sweetcelebrationz.com/ collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the https://sweetcelebrationz.com/ website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the https://sweetcelebrationz.com/ website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to https://sweetcelebrationz.com/, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.
Use and Disclosure of Information
Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our website. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.
Credit / Debit Card Information
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
Cookies are small bits of data cached in a user’s browser. https://sweetcelebrationz.com/ utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.
https://sweetcelebrationz.com/ may use non-personal “aggregated data” to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide https://sweetcelebrationz.com/ with content for publishing or feedback, we may publish your user name or other identifying data with your permission.
https://sweetcelebrationz.com/ may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. https://sweetcelebrationz.com/ may also provide such personally identifiable information in response to a law enforcement agency request or as otherwise required by law. Your personally identifiable information may be provided to a party if https://sweetcelebrationz.com/ files for bankruptcy, or there is a transfer of the assets or ownership of https://sweetcelebrationz.com/ in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.
https://sweetcelebrationz.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://sweetcelebrationz.com/ cannot guarantee the security of any information that is disclosed online.
https://sweetcelebrationz.com/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.
https://sweetcelebrationz.com/ does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the https://sweetcelebrationz.com/ website or services, and https://sweetcelebrationz.com/ requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, https://sweetcelebrationz.com/ does not knowingly distribute personal information regarding minors under the age of 18.
Corrections and Updates
If you wish to modify or update any information https://sweetcelebrationz.com/ has received, please contact info@sweetCelebrationz.com
https://sweetcelebrationz.com/ The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
Terms and Conditions
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Multi-currency priced transaction
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Office foreign assets control (OFAC) sanctioned countries
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No commercial use
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Links and search results
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Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement